Examples

Email Triage

Use BSOS to analyze incoming emails and decide which messages require attention, reply, routing, or follow-up.

{
  "workspace_id": "workspace_123",
  "source": "email",
  "subject": "Invoice correction needed",
  "body": "Hi, the invoice total looks incorrect. Can you check this today?",
  "sender": "client@example.com",
  "received_at": "2026-07-04T12:30:00Z"
}

{
  "priority": "high",
  "category": "financial",
  "requires_reply": true,
  "recommended_action": "Review the invoice and reply to the client today."
}

Customer Support

Support tools can use BSOS to detect urgent customer issues and route them to the right team member or queue.

{
  "workspace_id": "workspace_123",
  "source": "support",
  "subject": "Cannot access my account",
  "body": "I cannot log in and I have a customer meeting in one hour.",
  "sender": "customer@example.com"
}

{
  "priority": "urgent",
  "category": "client",
  "requires_reply": true,
  "recommended_action": "Escalate and respond immediately."
}

Sales Opportunity

CRM systems can use BSOS to identify potential opportunities and separate them from low-value noise.

{
  "workspace_id": "workspace_123",
  "source": "crm",
  "subject": "Interested in Business plan",
  "body": "We are evaluating tools for a 20-person team. Can you send pricing details?",
  "sender": "prospect@example.com"
}

{
  "priority": "high",
  "category": "opportunity",
  "requires_reply": true,
  "recommended_action": "Send pricing information and offer a follow-up call."
}

Internal Operations

Internal systems can use BSOS to prioritize operational requests, approvals, admin tasks, and time-sensitive internal messages.

{
  "workspace_id": "workspace_123",
  "source": "internal",
  "subject": "Approval needed before Friday",
  "body": "Please approve the vendor contract before Friday so we can proceed."
}

{
  "priority": "medium",
  "category": "documents",
  "requires_reply": false,
  "recommended_action": "Review and approve the vendor contract before Friday."
}

Typical Integration Pattern